Latest news

South West Water announces average bills will fall in 2022

South West Water has announced its average household bill for 2022/23. The average annual bill for water and wastewater services for customers will be less than last year and lower than 10 years ago. South West Water believes no-one should worry about their water bill, especially when other utility bills and inflationary increases...

We have achieved the re-accreditation of BS 18477

South West Water is committed to treating customers fairly, reflected in our culture, strategy, and maintenance of the BS 18477 certificate to 2025. The BSI (British Standards Institution) Accreditation is designed to help our organisation identify consumers who could be vulnerable or disadvantaged and to adapt our services to be...

Web chat and WhatsApp now available!

South West Water have recently added the LivePerson webchat and WhatsApp to our array of communication methods, allowing customers to ask questions via the website and their phone, making things easier for them if they do not wish to utilise the call centre.

Launch of our new BEC online calculator

Our new online calculator from Policy in Practice will support us in conducting customer Benefit Entitlement Checks (BECs) and assessing applicant eligibility for our tariffs, WaterCare and WaterSure.