How can we help?

We have made some additional resources available to you so you can better support your customers. This can come in the form of videos regarding how we work with our partners to additional documents or guides in how to access our services.

Useful Documents

Emergency Numbers

Sometimes, through no one's fault, things can go wrong. Our Emergency Numbers page is there so our most vulnerable customers know who they should call. We've even included the national helplines for gas emergencies and power cuts and provided room for them to put in their own numbers. 

Please click the relevent link below to access the necessary version.

• Bournemouth Customers
• South West Water Customers

Useful Videos

Help with bills and additional support

Partnerships

Other Documents

Copies of our Codes of Practice which gives details of our customer policies on Priority Services, bills and payments, metering and debt recovery can be found here.

To access or online application forms, please click the links below

• Priority Services
• Metering